Human-first, AI-Powered Customer Solutions
The leading near-shore call center servicing small and medium-sized US companies.
Professional. Empathetic. Always On Your Brand.
U.S.-aligned bilingual agents.
Human-first interactions that convert callers into customers.
Dedicated or shared teams built around your business goals.
Full inbound and outbound support.
Scalable within days, not weeks — start small and grow fast.
Learn More
Intelligent Voice. Human-Level Service.
Instant response to every call.
Voice AI that listens, understands, and books.
Handles overflow, after-hours, and missed calls.
Learns your scripts, FAQs, and tone.
Cuts costs by up to 40%.
Learn More
24/7
Human + AI Coverage
40%
Faster Lead Response Time
95%
Client Retention Rate
Multi-Industry Customer Solutions
CallCentered helps U.S. businesses manage calls efficiently with Human + AI. Bilingual agents handle support and scheduling, while Voice AI answers every call.
We serve small and mid-sized businesses with scalable, affordable solutions. Our Human + AI model delivers faster responses, lower costs, and full call control.
Legal
Our certified Legal Specialists handle intake, client support, answering services, contracts, retainers, and mass tort cases.
Healthcare
Our Healthcare Specialists manage call answering, patient intake, and scheduling directly within your EMR/EHR system.
Financial Services
Our Financial Service Specialists handle customer service, sales, and credit/collections, including certified financial counseling.
Home Services
Our Home Services Specialists handle customer service and appointment scheduling directly within your CRM.
Virtual Receptionists
Our Virtual Receptionists handle message taking, lead capture, and scheduling for thousands of SMBs across industries.
Other Industries
Our team supports clients across industries like Technology, Insurance, Housing, Travel, Transportation, and more.
Omni Channel Communication
Supports inbound/outbound Voice, SMS, Email, etc... All in one
Manage multiple channels of customer interactions
Can be managed by Human and AI Agents
Perfect for SMBs
Human-First Support
“They treat our clients like their own.”
“CallCentered has completely transformed how our law firm handles inbound calls. Their bilingual agents are professional, compassionate, and thorough — exactly what you need in a legal intake partner. We’ve increased our qualified leads and improved client satisfaction without adding staff.”
Sarah W.
Managing Partner, Westbridge Injury Law
“Our phones are answered 100% of the time now.”
“Before CallCentered, we missed after-hours calls every week — and those were lost jobs. Their Human + AI setup ensures every customer gets a live response or instant follow-up. We’ve seen a 30% lift in booked appointments and our customers love the fast service.”
Mike D.
Owner, Desert Air HVAC
“They feel like part of our team.”
“From day one, CallCentered’s agents sounded just like us — professional, knowledgeable, and genuinely caring. Their supervisors check in regularly and keep us updated. It’s rare to find an outsourced team that feels truly connected to your business, but they do.”
Dr. Lisa M.
Clinic Director, Renew Wellness & Hormone Center
What does CallCentered do?
CallCentered helps U.S. businesses manage their inbound and outbound calls more efficiently using a Human + AI approach. Our bilingual nearshore agents handle customer support, lead intake, and appointment scheduling — while our Voice AI ensures every call is answered, even after hours.
Who typically uses CallCentered’s services?
We partner with small and mid-sized U.S. businesses — from law firms and home-services companies to healthcare providers and e-commerce brands. Whether you receive 50 calls a week or 5,000, we build a solution that scales to your needs.
How is CallCentered different from a traditional call center or answering service?
Traditional call centers rely entirely on humans and fixed schedules. We combine trained live agents + intelligent Voice AI, so you never pay for idle time and never miss a customer. Our hybrid model delivers better response rates, lower cost per call, and higher ROI for growing businesses.
How do I get started or find out what it would cost for my business?
It starts with a short discovery call. We’ll learn about your business, call volume, and goals — then design a simple plan that fits your budget. There’s no long- term contract required to start.
Will I still have control over how calls are handled?
Absolutely. You decide how calls are routed, what scripts are used, and when AI or humans step in. We operate as a true extension of your team, not a vendor. You’ll receive detailed performance reports and can adjust the approach anytime.
Learn More About What We Do
Blog posts will appear here once published.