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Empathy is the clear differentiator in the world of call center customer service. It’s the secret sauce that transforms routine conversations into meaningful connections, making each caller feel valued and heard. In this blog, we’ll delve into the ‘why’ and ‘how’ of hiring and training call center agents to embody empathy, and why it’s crucial for delivering top-notch customer service. Plus, we’ll shine a light on the work types CallCentered supports, spanning Legal Intake, Consumer Credit

In the changing landscape of the economy and business, small and medium-sized enterprises (SMBs) are strategically redefining their operations, and a trend is emerging—the outsourcing of call center operations to Mexico. Here are three (3) compelling reasons behind this strategic shift and why businesses are choosing Mexico as their preferred nearshore outsourcing destination. 1. Cost-Efficiency: Operating costs are a constant concern for SMBs facing inflationary pressures. In response, Mexico stands out as a beacon of cost-efficiency,