Creating a positive customer experience can lead to increased customer loyalty, higher customer lifetime value, positive word-of-mouth marketing, and reduced customer acquisition costs, all of which can increase a company’s profitability.
CallCentered uses a combination of Business Intelligence, Operations, Training and Quality (BiOTQ) to drive CX for our clients.
Our proprietary approach to sales uses a combination of top-quartile competencies and behaviors to drive best-in-class results.
Increased sales rates require sales-professionals to effectively navigate the customers' buying journey. It’s not the sales-steps. It’s the sales-behaviors!
If generating long-term customer revenue is your goal, how you sell your product or service is critical. Features tell, Benefits sell.
Improving customer retention rates requires you to re-sell the value that your business offers. There is no reason to let your competition sell more value.
Data doesn’t lie. Sales professionals that demonstrate the 24-behaviors of successful selling, generate 25%+ higher sales rates, stick rates and CSAT.
Companies outsource their call center work to BPOs they trust and who consistently deliver on results.
At CallCentered, we do not take our client or their trust for granted. Our core values center around building and maintaining that trust. What and how we deliver the results for our clients is core to who we are as a company.
